Monthly Archives: January 2014

Microsoft To Ask Windows Phone 8 Users To Upgrade To Windows 8.1

Windows 8.1 style1

                        Windows 8

According to the latest news from Microsoft, all the users will be able to apply the Windows 8 upgrade to be released in the near future so that the issues related to the Windows 8 can be mended. This new announcement could be viewed as a part of the new policy of the company as they did not provide free upgrade to their new Windows 8 operating system when it was first released. The head of PR at Microsoft, Greg Sullivan said in an interview with Computerworld, “We will not have the same experience as we had when Windows Phone 7 was upgraded to Windows 8″.

It was also noted that he had mentioned that the Windows phone devices would be able to upgrade to newer operating systems releasing after Windows 8.1. This new announcement will definitely boost the sales of the phones, as users will be attracted more to Windows 8.1 phones more than Windows 8. This is mainly because the users will be able to upgrade to newer versions of the operating system with great features like Android phones.

Windows 8 upgrade

               Upgrade to Windows 8

However, you will not be able to make the decision for making an upgrade on your own, as the manufacturers of the phones will also have to comply with the new feature that Microsoft is planning to introduce on their devices, the free Windows 8 upgrade. Sullivan was quoted saying, “We won’t run out of head space on Windows Phone 8 any time soon.” The operating system is rumored to have a sweep down notifications bar. According to the features posted in the Windows 8 upgrade site, the operating system is to have new voice recognition software like that of the Siri from Apple. The technicians in Microsoft are calling it as Contana.

Contana is rumored to be the replacement of the Bing search feature available in the Windows phone, so that you will be able to get information from the internet by searching for it using your voice. The new feature also allows the users to keep schedules and will remind you about the travelling times to your destinations. Some of the other main features in the Windows 8.1 upgrade is the presence of the Windows 8.1 style Bing search, ability to play music and ringtone controls separately and the support for VPN.

Different Online Scams

Instant messaging program

       Windows Online Support

With people depending on internet and websites for almost all their needs, fraudsters have also found this platform ideal to make some easy money. According to Windows live technical support, you can be cheated online in many ways. Some of the common frauds we find in the online world are listed below.


One day you receive an email saying that you have won a lottery in UK, France or some other country for millions of dollars. The scammer asks you to send a few thousand dollars so that he could setup an account in your name and use this money as the transfer charges. However, you will realize that you have been a victim of a fraud only when you find that there is no more response from the scammer once you sent the money.

Online money

This is yet another form of fraud where a website says that you could make thousands of dollars by just clicking a few pages. However, once you register and pay the initial registration fees, you may fail to access the website again or the website itself may not be available. Even though there are a few genuine websites that helps you make money online, you can also find many others that would make you lose your hard-earned money.

Scams by technical support agents

Upgrade Assistant

Windows Support Team

When you call up on a technical support firm to fix a small issue with your computer, the technician might suggest that he would do a quick look at your computer and find out if any other issue persists in your computer, like viruses. If you are not technically sound, the technician would even show you genuine Windows files and may tell you that it is a virus that could steal your personal information. Scared of the warnings by the technician, you would end up buying support from the firm. This is one of the online frauds, which go unnoticed.

One incident was reported a few weeks before, where the technician showed the customer Rundll.exe file and made him believe that it was virus file. The customer agreed to subscribe and took a one-year support for $299.

According to Windows live technical support, users should be aware of these frauds. It is important that you choose technical support firms with high reputation and those with skilled technicians. By this, you can avoid being a victim of online fraud.

Microsoft Retires Live Messenger In Favor Of Skype

Windows Live Chat Support

     Get Live chat support

According to the latest blog posted in the Windows Live chat support site, Microsoft is planning to shut down their phenomenal Windows Live messenger program. This new initiative is taken as a part of the strategies that Microsoft accomplishes to make the Skype instant messaging client the number one in the industry. Just after Microsoft took over Skype, they were planning strategies on how to get more for them from this deal and the answer was by the shutting down of Windows Messenger so that the company will be able to focus more on the Skype program.

However, if you are a Windows Live user, there is nothing to worry, as you will be able to contact your peers using the Skype program with the same Windows Live user id. If you do happen to have a Skype account and a Windows Live account, the company provides you provisions for merging both the accounts so that you will be able to converse with your contacts in both Windows Live messenger and the Skype program. Microsoft took this hard decision to shut down Messenger and to promote Skype as their primary and only instant messaging client because Skype supported working on all platforms much better than what Windows Live messenger did.

instant messaging client

      Windows live

You can easily make calls to your contacts in Skype or call landline or mobile phones with better quality by using the Skype program. The Skype program even allows the users to chat with their friends on Facebook as it provides a Facebook integration tool helping users to chat with their contacts without having to login to the account from a web browser. Windows Live chat support team posted about the new change saying, “We’ve got good news to share! Skype and Messenger are coming together, Millions of Messenger users will be able to reach their Messenger friends on Skype. By updating to Skype, Messenger users can instant message and video call their Messenger friends.”

The company personnel also quoted, “We will work with you over the next few months to help you transition and offer information and help along the way, and we think you will enjoy using Skype, and encourage you to download the latest version, sign in with your Microsoft account, and experience it for yourself.”  If you would like to know more about the integration of Skype and Live messenger, feel free to visit the Windows support page.

Useful Guide Remove Windows Live Messenger

Windows Live help

     Windows live technical support

Whether desktops or laptops, most Windows-based computers usually come preloaded with numerous software programs. Most of these features are pretty useful, but some can be simply unnecessary and annoying. Especially if you are using Windows 7, you would probably know there are many Windows 7 based programs which Microsoft offers for free. The most common would be Windows Live Essentials, which has features or applications like Windows Messenger, Photo Gallery, Movie Maker and Live Writer. This article will be giving you a short tutorial on how to remove the Windows Live Messenger program.

It is advisable that you just disable the messenger from running, instead of uninstalling it, as it is by far a much easier method to just disable the running of the program.

Easy, straightforward procedure

  • You need to open the Windows Live browser.
  • Then, you can click on the help icon and then on Show the Menu Bar.
  • Then you need to then click on the top navigation Tools tab, and then scroll down and select Options.
  • After that, click on the Sign In link.
  • Within General you will observe an option that says Automatically run Windows Live Messenger when I log on; in case this is checked, uncheck it.
  • Click OK to save your changes.
  • After that, you need to reboot.

Now, in case you want to remove Windows Live Messenger but are not able to find it in Add or Remove Programs in the Control Panel, you just need to follow these instructions to remove just the chat.

  • You need to make sure that all windows are closed and not running – including your web browser.
  • Now go to Start, and then go to Control Panel, then to Add/Remove Programs.
  • When it is fully populated, you will not be able to see what you are looking for, so you need to click on Windows Live Essentials and then check the Uninstall box.

    images (5)

             Windows live messenger

  • On the next screen, you’ll be shown more option to make a selection, one of these being the Messenger. You need to check the Messenger box, and then continue on.
  • You then need to wait for the process to complete, which could be up to a few minutes to completion.

In case you have further issues, or if you need clarification, you can go to official Windows live technical support sites. There are also third party Windows live technical support sites otherwise, which could help you with the problem.

Procedure To Stop The Windows Live Messenger Popping Up During System Start

Windows Live support

              Windows Live messenger support

The largest producer of software products, Microsoft Corporation is the creator, licenser, manufacturer and developer of many computing products and services. Windows Live is the overall brand name for a collection of services and software products from Microsoft. Microsoft said that Windows Live ‘is a way to extend the Windows user experience’. Most of the services are web applications.  The Windows Live services are offered in three ways, which includes Windows Essentials applications, web services, and mobile services. One of its most famous services or applications is Windows Live Messenger, which is a free chat program that allows you to connect and communicate with family, friends, colleagues as well as share photos and other media files over a network. There is also offers of free updates being provided to the users.

If you were using the Windows live messenger, you would have obviously noticed the pop-up that appears when Messenger starts. Sometimes these pop ups may be little irritating. The pop ups like latest news stories, weather updates for your area and new email notifications can annoy if you do not like them popping up every time when Windows Live Messenger starts. For such cases, this Windows live support article could help you disable the pop-up. Here are the Windows live support instructions for disabling these pop-ups:

  • You need to initially, open Windows Live Messenger and log in with your ID and password.
  • After that, you need to click on the ‘Show menu’ icon to the right of the ‘Search Contacts’ form. Then open the Windows Live Messenger menu here.
  • Then you need put the cursor over ‘Tools’ for the menu to open. Now, you will be able to view emoticons, change your display name and also edit your preferences here.

    Live support

                       Contact Windows Live support

  • After that, you need to click on ‘Options’ when the ‘Tools’ sub-menu opens. The ‘Options’ window will then open.
  • You need to click on the ‘Sign In’ from the menu in the left pane of the Options window. Some sign-in options you need to change here, which include the option to keep or disable the pop-up opens that open when you sign in to Messenger.
  • You need to then clear the box next to ‘Show Windows Live Today after I sign in to Messenger’ and then click on the ‘OK’ button.

 After these settings, it will be ensured that the pop-up will no longer open when the Messenger starts.

Windows Messenger To Merge With Skype

Windows live support

Windows Live Messenger

Windows Live Messenger is an instant messaging client from Microsoft, that is being used extensively by many people across the globe. Messenger was first launched on July 22, 1999, and was directly marketed under the brand name MSN until 2005. From 2005 onwards, it was rebranded under the title of Windows Live. Since then, until date, the messaging client is popularly known as Windows Live Messenger. Windows live support is very helpful when users face issues while using Windows Live Messenger.

Now after years of consecutive service, the popular messaging client is all set to merge with Skype Technologies. In this context, Microsoft widely began the global promotion for Skype. In a way, it is also done with the main intention to let users know about the ability to merge Microsoft account with their existing Skype accounts. The aspects mentioned below will help you to get a better picture regarding the subject.

Compatibility of Live Messenger with Skype

Skype being ready to be merged with Live Messenger is like long awaited happy news for system users. This is mainly because Skype was sleeker when compared to Windows Live Messenger, and offered more unique and much advanced services. In a way, the decision for merging up was like getting two for the price of one. Users will now be able to enjoy the combined features of both Skype and Windows Live Messenger. One of the major advantages with merging is that most of the users are quite familiar with Windows Live Messenger and Skype. Therefore, no one is going to have tough times while using the merged version. In case of any technical issue, users can very well make use of Windows live support for resolving such technical problems.

messaging client

               The Title Of Windows Live

Microsoft already has a clear schedule in their hands. The long waited upgrade from Windows Live Messenger to Skype on your desktops will finally begin on April 8. In fact, the initial process is expected to take few weeks to get completed. In addition to that, the primary upgrades will begin for English speaking clients and will finally end with Brazilian and Portuguese speaking communities.

In addition to that, Microsoft stated that migration to the Skype platform simply means that Windows Live Messenger will not be supported just as an APP anymore. In the very near future, sharing files, folders, chats, and cam-to-cam facilities will be getting a revolutionary break through.

Troubleshoot Login Issues In Windows Live Messenger

Windows Live help

            Windows Live Messenger

Windows Live or MSN Messenger is a real-time chat program developed by Microsoft. This application offers simple tools for instant messaging, files and photo sharing, voice chat, and video conferencing. However, many Windows Live Messenger users report that the program bumps into errors every now and then, and they cannot login to their accounts.

Windows Live help center suggests that the reason for malfunctions in the chat program may be triggered by a wide range of factors, but can be easily dealt with proper system maintenance. Check out the below given set of instructions to troubleshoot the common errors in Windows Live Messenger.

Steps to follow

  • Check your username and password. As passwords are case sensitive, make sure that the Caps Lock on your computer is disabled.
  • Try accessing your account in a different computer to verify that the login credentials you entered in the program are accurate. You can also confirm your username and password by logging into
  • Launch a web browser on your computer and navigate to any website to verify that the Internet connection is properly established. If there are no issues with the Internet connectivity, try fixing the internal errors of the Windows Live Messenger program by reinstalling it.
  • Click on the Start button located at the bottom left corner of your computer desktop, and select Control Panel from the resulting Start menu.
  • If you are using Windows XP computer, locate Add/Remove Programs icon in the consequent window. If you are on a Windows Vista or Windows 7 computer, click on the Programs and Features icon.
  • Scroll through the items listed in the following page, and select Windows Live Messenger. Click on the Uninstall or Remove button to remove the program from your computer.
  • Scan Windows Registry with a potent software program and fix all the errors that are detected. In addition to that, run an antivirus scan on your computer and remove all malicious items from the device.

    MSN Messenger

                    Windows Live support

  • Restart your computer when done with the above steps. When your system reboots, download Windows Live Messenger application from a trusted site. Click on the downloaded installer file and follow the on-screen instructions to install the application on your computer.

Enter your username and password in the designated boxes, and log in to the program. If you are still restricted to access your Windows Live Messenger account, contact Windows Live help center for help.

New Firmware To Be Released For Surface Pro 2 Users

Microsoft tech support

            Microsoft Surface Pro 2

The Surface 2 Pro owners can breathe a sigh of relief, as on January 14, a firmware update will be given by the company to rectify issues that popped up after a kind of update was installed. “Patch Tuesday,” is what January 14 is, as the monthly security and non-security patches are released by the company on that day. On the Microsoft’s online support forum, a user said in a message, “Just got off a call with Surface support team and they confirmed that the new firmware will be released on January 14”.

Reports from various sources

“Got off the phone with Microsoft Support today, confirmed Jan. 14 … for the time being.” is what Phra Mick Ratanapanyo issued. The appearance of the Jan 14th date on the Microsoft support forum was first announced by WinBeta. Microsoft only mentioned that the re-release of the update would take place and regarding the dates no denial or confirmation was made. If issues with the update are encountered, users may contact the Microsoft tech support center.

The problems initiated as a result of the patch

On the Dec 10 patch Tuesday, the original update was available for the Surface Pro 2 owners and soon after getting the update, users started encountering problems such as faster battery drain, not able to have a full charge or not being able to view progress of charging and issues associated with sleep mode unseen mannerism.

The removal of the update

The update was removed by the company just after a week of the arrival of the update. However, a very interesting thing to note is that not all of the Surface 2 Pro owners were affected by the update.

firmware update

                Microsoft support forum

The Need For The Right Firmware

If issues crop up with the firmware, a series of problems occurs. For the correct booting of the device and the correct management of the different components, a problem free firmware is very much a requirement.

With the first gen Surface Pro tablets not being able to milk in revenue for the company as expected, Microsoft banks on the Surface Pro 2 to become the preferred choice for the customers and make a mark as a tight competition is going about.

If any problems or issues with the Surface Pro 2 tablets are encountered, users may avail the services of the Microsoft tech support. The best help and support services are on offer by the Microsoft tech support so that all your Surface Pro 2 problems and issues can be tackled with ease.

Fix Your Problems With The Windows Live Messenger

Windows Live technical support

  Contact Windows Live technical support

We use the Windows Live Messenger to chat with our friends and dear ones and using it, you could also engage in an audio or video chat. However, due to some reasons, the Windows Live Messenger might sometimes stop working and you would have no idea about the actual cause of the problem. Such problems might occur while working on different applications and they might require only some simple troubleshooting steps to get them fixed.  The problems with the Windows Live Messenger could be fixed by following certain instructions. This would save you the cost that you would have to pay to the support personnel for the services rendered by him.

A majority of the problems faced by the applications of Microsoft might be due to some corrupted entry in the Windows registry or it might be due to some errors hidden in Windows. Since a registry forms the key database for the operations performed in a computer, any error encountered in a registry entry could affect the overall performance of an application.  Thus troubleshooting the Windows registry could fix some of the problems encountered by the Windows Live application. You need to be careful enough while editing any entry in Windows registry, as it is a very important part in a computer and it could alter the overall functioning of your computer.

errors hidden

  Meet Windows Live technical support

If you wish to fix the problems faced by the Windows Live Messenger, you need to contact the Windows Live Technical support team for assistance. You may also follow the guidelines given below to fix some of the problems encountered.


  • Click on the Start button on your desktop and click on Run from the menu that appears. On the search bar, type regedit and click OK. If you have the Vista platform on your computer, click on search bar and type regedit.
  • Select HKEY_CURRENT_USER and click on it to expand.
  • When you expand it, you would find the folder SOFTWARE in it. Select it and expand the same.
  • Now select MICROSOFT and click on the + or > sign.
  • Now click on MSNMessenger and expand the same.
  • Now select PerPassportSettings.
  • When you reach this folder, you need to check for folder that has HASH NUMBER and find UTL Reg_SZ key that has your email address. Delete the same.
  • The path that you follow should be


  • Now close the Windows registry and get the Live Messenger uninstalled.
  • Reinstall Live Messenger once again.

Any queries regarding the above steps can be solved by contacting the Windows Live technical support team.

Acquire Online Help For The Vista Problems

Windows Vista help

      Get Windows Vista help

Vista, the successor to Windows XP did not turn out as expected by Microsoft Corporation as the operating system was a huge failure. There are still Vista users worldwide using the operating system even though it creates many problems. The support team of Microsoft has been receiving calls from these customers regarding the Vista problems ever since its launch.  Microsoft has been focusing on pushing people towards the purchase of its new Windows 8 and 8.1 OS platforms.

For people who wish to collect the basic information about the Vista OS, follow the instructions given below.

  • In Windows Vista, open the Internet Explorer. Now browse the Microsoft’s Windows Vista help page, where you would find answers to all your questions on Vista.
  • When you visit this page, you will find the topics categorized into three which are Top Solutions, Using Windows Vista and Getting Started.  Below each category, you will find subcategories to provide answer to your questions.
  • Select Community and Forums in Windows Vista Help Options and choose Windows Vista Forums and this will help you engage in discussions with experts of Microsoft and collect answer for your queries.
  • In Windows Vista Help options, select Contact Support. And, in Microsoft Support section, click on Windows Vista.  Here you can contact the Microsoft Customer service for help. You need to know the version of the Vista OS, which you have installed on your computer and you should be able to find out the category and subcategory in which your problem falls. You can choose email, chat or phone support for assistance.

For people who need help with the technical issues.

  • In Windows Vista, open the Internet Explorer.
  • Move to the page of Microsoft Support where Windows Vista Technical problems and Troubleshooting are dealt with. The complex technical problems have to be fixed by the technical support team and they would need the details of the error messages that appeared on Vista.

    Huge failure

         Achieve Windows Vista help

  • Place your mouse over help categories – Top issues, Networking  or Hardware and  Drivers – that you would find on the left side of the navigation pane.
  • To collect more information about the topic that you have chosen, select the link with the information listed and you will find the instructions to run the Fix It tool, which would fix your problem.

These are the different methods by which Windows Vista help can be acquired.