Category Archives: Windows Live help

Windows 8 Finally Manages To Charm The Users

Windows Live Support

Windows 8 Support

As per the recent market reports, Windows 8 has finally managed to attract a considerable amount of users in the past few months. This trend is certainly going to increase in the coming months because of the end of support for Windows 7 in 2015, the news the software giant has already announced.

When the support for Windows XP was terminated in April, 2014, many users had switched their base to Windows 7 operating system by rejecting the modern touch-centric versions. Such was the increase in the user share of Windows 7 that almost 50 percent of the Windows computers were running on this version. Hence, the strategy of terminating the support for Windows XP in order to bolster the sales of Windows 8 and 8.1 was not successful in the initial months.

However, as per sources close to Microsoft, a large number of users have finally started to relent in and upgrade their Windows XP systems to Windows 8 and 8.1. The announcement of the end of mainstream support for Windows 7 is definitely one of the main reasons for the sudden increase in the number of Windows 8 users.

When Windows 8 was launched for the first time in the market, several users had excitedly opted for the download, considering the amazing features the OS version had. However, a large number of users began dumping the OS and switched back to the XP and 7 because of the lack of basic features in Windows 8. It was mainly because of the unavailability of the Start Menu option that many users started calling the Windows live support to know how to uninstall the OS.

Windows 8 Users

Windows Support Updates

Microsoft had also launched a tweaked in version of the operating system soon by naming it as Windows 8.1. Still, the company could not make its users move on from the aged operating systems like Windows 7 and XP.

The Windows live support technicians had also been warning the customers to upgrade their XP systems after ending the mainstream support for the OS this year. The customers were warned about the potential security issues that their XP computers would be subjected to from hackers across the globe. This is certainly one of the main reasons that led to the sudden increase in the number of Windows 8 users.

Microsoft is all set to introduce Windows 10 by next year. Evidently, the software giant would want all its users to move to the touch-centric versions before the next OS officially hits the market.

Fixing Common Windows 8 Problems

Windows Live Help

Windows Live Help Team

Users of the Windows 8 operating system were constantly complaining about the missing Start button and the confusing Metro interface of the operating system. The Windows 8 operating system was designed with mostly touch screen devices and tablets in mind. Microsoft engineers thought that the users do not need to shutdown and restart frequently and this is the reason these buttons are buried away in the menu.

Users of the Windows 7 operating system know that the shutdown button is displayed prominently in the Start menu and they were unable to accept the abrupt change in the Windows 8 OS. In Windows 8, the suggested method to turn off the device is to pull out the Charms menu, select the Settings charm, choose the Power button and then Shutdown. As you can see, the steps to Shutdown Windows 8 OS are very long and confusing. A basic computer user might feel lost while trying to turn off his or her Windows 8 computer.

There is a solution to this problem. The users will be able to make a shortcut for Shutdown and Restart options. You can just create a new shortcut on the Windows 8 desktop, and then assign the command shutdown /s /t 0 to shutdown the PC and the command shutdown /r /t 0 to restart the PC. The last character in the command, that is, 0 is the time lag in seconds, to shutdown and restart the computer. You can increase its value if you need time to close all the open apps and to save data before restarting or shutting down the computer.

After making the desktop shortcuts, ensure that you pin these shortcuts to the taskbar and the Start screen for easy access.

Windows 8 OS

Windows 8 Problems

Windows Mail Not Supporting POP Accounts

Many of the Internet Service Providers these days offer their users POP email accounts. The problem here is that the built-in mail app of the Windows 8 operating system does not support POP connections. When the users open the Windows Mail program for the first time and if the program does not recognize the email address as Hotmail or Outlook, the program will ask whether the address is IMAP, POP, or Exchange. If you are using a POP account and you select it, the OS will tell you that Mail does not support POP3 accounts. It will also suggest the user to get an Exchange or an IMAP account.

To stick with Windows Mail, setup the Hotmail, Outlook or Gmail account to check POP mail and then add it to Windows mail. These are some of theWindows Live help tips to prevent common Windows 8 problems. For further assistance, contact the Windows Live help and support desk.

How To Use Windows Live Mail

Windows Live Support

Windows Live Mail

Windows Live Mail is the successor to the popular email client, Outlook Express. This is the latest free email program from the software giant Microsoft that enables sending and receiving emails and setting up webmail accounts in it, along with many other improved functionalities. Users will be able to find the features and menus much similar to those of the familiar Windows Mail or the older Outlook Express email clients. This Windows live support guide will help you with the ways to use the email client:

  • First, you need to open Windows Live Mail from the shortcut icon on your desktop screen or the option in your Start Menu.
  • Then, you will have to add your email account – your webmail account or other account – for receiving or sending email messages. You need to click on Accounts at the top of the window.
  • After that, select the Email from the options located at top of the screen.
  • Then, add your email account info in the boxes offered, with your email and account password and the name that you wish the recipients to see when they receive an email message from you.
  • In case you wish to make this account your default and click on Make this my default email account.
  • Then, when you have completed the information, click on the Next button

    Windows Mail

    Using Windows Live Mail

  • In case you are adding a webmail account, you may have to go though some settings in your webmail account so that you will be able to access your email through Windows Live Mail.
  • When you have added the email account, click on Finish to go back to your Windows Live Mail inbox.
  • Then, click on Home. You will see your account will now be shown on the left-hand side, in the Folders section. The emails you receive will be shown in the centre.
  • In case you wish to see all the folders such as Sent Mail etc, in your account, click on the small arrow located on the left of the name of each main folder.
  • Then if you need to send an email, click Email message located at the top left-hand corner of the screen.

Procedure To Recover Your Xbox 360 Gamertag

Windows Live Help

Windows Help

Microsoft Corporation has many software products, devices and gaming consoles to its name. Xbox 360 is one of the most popular gaming consoles in the gaming world, again developed by Microsoft. Xbox 360 gamers might know very well that within a month of creating your gamertag, they can change it once for free. For that purpose, you need to sign in to your account located at, and change the gamertag.

In case you have forgotten or lost the Xbox 360 gamertag, then for recovering a lost or forgotten Xbox 360 gamertag, you will need to first type your Windows Live ID. In case you have forgotten your Windows Live ID too, you will then have to modify your Windows Live ID to a brand new address. However, you need to note that this can only be done in case you are recovering your gamertag for the purpose of moving it from one Xbox 360 device to another. This Windows Live help guide will help you out.

Modify Windows Live ID

  • First, you need to turn on the Xbox 360 that has the gamertag on it. Then you need to wait sometime until you see the dashboard.
  • Then, you need to press the Xbox 360 logo on your system. This will then launch the Xbox 360 guide screen.
  • After that, you need to hit right on your controller to choose the Settings tab. Then, select Account Management.
  • Choose Windows Live ID and then select Change Windows Live ID.
  • Then, you need to select Yes I do. Type the new Windows Live ID you wish to set as the one for your current account.

    Modify Windows Live ID

    Xbox 360 Issues In Windows

Recovering Gamertag

  • Switch on the Xbox 360 device for which you wish to recover the gamertag.
  • Then, you need to hit the Xbox 360 logo button located on the center of your controller.
  • After that, you need to select Recover Gamertag from the list of options available on the Xbox Guide.
  • You need to press A to move on to the next screen. Key in the new Windows Live ID that you have just set for your account and then you need to type the password for that ID.
  • Thereafter, you need to wait for the download process to be finished completely and you will see that you have successfully recovered your gamertag now.

Hope this Windows Live help guide was useful and you have recovered your Xbox 360 Gamertag. If not, feel free to contact our tech support desk for assistance.

Procedure To Modify Windows Live Messenger Keyboard Shortcuts

Windows Live Help

Windows Help Services

MSN Live Messenger or Windows live messenger is one of the most popular chat, messaging and video clients developed by the world’s leading software maker, Microsoft. The chat client offers a variety of excellent features making the chatting, video, audio or text messaging easy, convenient and above all, fun. There are various things you can do using the chat client. One of the most exciting things is using the emoticons. You can express so much using emoticons. You can also have personalized emoticons, by creating them yourselves.

By creating your own emoticons on Windows Live Messenger, you can convey something more. This is something lot of users might be doing on an everyday basis. For putting down a spin on the way that you communicate with other users, you can have some personalized conversations instead of the usual humdrum smiley faces offered by MSN. Actually, keyboard shortcuts are awesome, helping you with all the MSN features and you can also use it for your emoticons. But the thing is that if you are having issues remembering your keyboard shortcuts, then you may require changing them. This you can do by following a few Windows live help steps:

  • First, you need to double click on the MSN Live Messenger icon on your system. Then, you need to wait until the program has been launched to the Sign In screen.
  • Key in your username and password into the fields provided and then, you need to click on the Sign In tab located at the bottom of the screen.
  • Thereafter, you can wait until the chat client has logged you onto their system and then click on the Tools menu that you can find at the far right hand side of the computer screen.

    MSN Features

    MSN Live Messenger

  • You need to click on My Emoticons menu and thereafter you will be able to hit the emoticons that you wish to edit as the keyboard shortcut for. Then you will see that a small window has been popped up to show you the properties of the emoticon.
  • After that, you need to click on the small field available next to the Keyboard Shortcut text.
  • Then, you need to click on the Ok button at the bottom of the window.

Hope the above Windows Live help steps have helped you change the Windows Live Messenger Keyboard Shortcuts. For other Windows live related information, you can explore our website.

Games For Windows Live Refuses To Die

Windows Live Support

Windows Games Live

GFWL or Games For Windows Live is an online gaming service that is used to play PC branded games for Windows. This lets the users to connect their Windows enabled PCs with Microsoft’s Live services. Users will have a unique game tag, which can be used to name the characters in the game they play. You can play with your friends, keep track of their status and apart from that, you will also be able to receive notifications along with saving achievements. Recently, there have been many discussions on Windows Live support desk for GFWL.

Microsoft has pledged continuous support for Games For Windows Live. GFWL or Game For Windows Live is one of the services that was expected to pass away few weeks back. According to the last year’s report, the DRM suite for computer games called GFWL was supposed to retire its services in the month of July this year.

Later these reports were backed up by a couple of existing games that are ready to be dumped. Publishers and Steamworks are rigorously seeking for an alternative to all those games that are going to be cut off. It is evident that the GFWL market place has been closed. When we talk about the so called cutoff date, looks like there has been no formal announcements made about the same. This has left most of the gamers without any information about the end of GFWL and neither has there been any alternative announced for the gamers.

Windows Live Games

Windows Live Essentials

The software giant said that the support for Games For Windows Live service is still on. According to the previous announcements made as part of Microsoft Office Points, retirement for the PC market place has stopped its services. Due to a people who want to purchase and receive updates for latest games will not be able to use the Xbox.xom market place, instead they can purchase the games and download updates from Games For Windows Live client the usual way.

The software giant added that they would continue to invest in PC games for the years to come and would make sure to share more games in the future. There are plenty of games unsupported by Games For Windows Live service. Hence, this is good news for such games. But this will be a major discontent to pitch fork and torch carrying service detractors. Hence, Windows Live support for Windows Live Games is expected to come to an end very soon.

Adding A Live Chat Button On Your Site

Windows Live Help

Live Chat Button

Websites which host live chat rooms have a good chance of drawing in visitors. Giving them the room and chance to interact with each other is a good way to ensure that they form a steady traffic. This is what makes trying it out so appealing to site owners. You’ve probably seen Windows Live help discussions on the topic. If you’re an owner or designer yourself, there are a variety of live chat options to pick from. Many of these you’d have to pay for, but then there are free options available too, such as Parachat.

Adding a Live Chat button to your website

  • Go to the Parachat website and pick the basic chat room option from among the ones given. Choose the Click Here to Get Yours Now option.
  • Set up the chat room the way you want it, and then hit the Show Me My Room Code button. Move to the bottom of the page to see the room code, and choose the second option that you see for the chat room. Note down the code somewhere and save it for later.
  • Select a local image file for the Chat button on the website. Go to the Tinypic website and upload this file. They’ll give you a Direct Link For Layouts code after you finish uploading the image.

    Windows Issues

    Live Chat Options

  • There are many button images you can choose from online. Alternately, you can make your own image using an image editing program like Microsoft Paint, Gimp or Photoshop. This way, you can choose the color, size, and other aspects of the image. Sites usually have oval or rectangular buttons, around 100×70 pixels in dimensions.
  • Get the code you got from the Parachat site, and find the gif image address part in the code. Replace this with the code that you got from Tinypic, which is the second code that you have.
  • After making changes in the code, save it. Copy the whole code and paste it in the site where you want it to appear. Save the changes to the site as well, and check the link to make sure it’s working fine.

For similar help with such problems or any other Windows issues, check out the posts here. There’s everything here from Windows Live help to driver installation support. To find relevant posts more expediently, you may use the search function.

Hacker Group DerpTrolling Leaks Windows Live And PlayStation Network User Passwords

Windows Live Help

Windows Live Service Online

Sophisticated hackers are coordinating their efforts and hacking into well guarded online services set up by some of the leading tech companies in the world. Over the last few months, Windows Live help and support network has received many complaints about such hacking attacks on their user accounts. Online services provided by other tech firms are not spared either.

Windows Live and PlayStation Network user accounts hacked

Recently, the online hacker group that goes by the name ‘DerpTrolling’ hacked into the Windows Live service, PlayStation Network, 2K Games online service and Blizzard Entertainment’s servers. They then went on to publishing online the user ID and passwords of many of the user accounts in these online services.

As you can imagine, the Windows Live help line numbers have been busy with panicked customers enquiring about the safety of their private data stored on these accounts. The list published online includes passwords and usernames of 1473 Windows Live users, 2000 2K account holders and 2131 PlayStation Network users.

In the past, DerpTrolling had made it clear that they would not leak the user account information they obtained by hacking into the online servers of big technology companies like Microsoft and Sony. However, they seem to have changed this stance, perhaps to gain more publicity.

At any rate, it is clear that the user account information stored on such online service networks can never be safe from hackers, especially when they coordinate their efforts by working in groups. More and more such hacking groups are rising online with each of them claiming for big publicity-inducing hacking attacks on widely used online services.

Windows Live Service

Windows Live Support

Tech firms are finding it difficult to guard their systems against such well coordinated attacks. Even if they manage to protect their user account data using encryption technology, they can still be targeted using DDoS attacks, as it happened recently with Blizzard’s online gaming service. DerpTrolling has claimed the responsibility for this hacking attack.

DDoS or Distributed Denial of Service attack involves flooding the online server with many connections and requests for information, such that it finally crashes. A group of sophisticated hackers like DerpTrolling can easily set up such a hacking attack on an online server no matter how well protected it is.

In their defence, DerpTrolling claimed that their intention was to force these companies to upgrade their security systems, thereby providing better service to the customers. But, it is mostly the customers, who are inconvenienced by their actions.

Working With Windows Live Messenger On Other Platforms

Windows Live Help

Windows Live Chat

To use Windows Live Messenger, it is not necessary for you to be working on a PC. Microsoft Live chat is offered through a chat Messenger for Smartphones and mobile devices including Xbox 360 gaming consoles. Read to know more about the chat Messenger. Windows Live help is available for Live Messenger in the official Microsoft website.

Including Windows Live Messenger, Windows Live services are offered to the users in two different ways for mobile devices. One of them is through browsers for mobile devices that can connect to the internet while the other one is available as software installed in the computer.

When you choose to chat on Xbox 360 console, your television or Xbox Live, you have the option to chat with all the contacts in Windows Live Messenger. You also have the option to chat with your Xbox Live friends as well. Moreover, you have the option to combine both the contact lists into one list. Some of the other things that you can do are,

  • Broadcast to your Xbox Live contacts on what you are doing currently.
  • You can have as much as six active conversations with different people in one go.
  • To chat while playing or watching a video, you have the option to plug in a computer keyboard and chat with the one you intend to.

In case you have never set up Windows Live Messenger in your Xbox, follow these steps to chat while you play on the gaming console.

Microsoft Live Chat

Windows Live Support

  • Register for a Windows Live ID after setting up a Windows Live Account.
  • In the dashboard of Xbox, go to Xbox Live Area and then select Chat And IM.
  • Click on the Messenger tab and then select Continue after which you need to select Sign Up For Messenger.
  • Click on Continue, enter your Password and then select Done.
  • No click on the option Save Password and then click on Continue.
  • This will list the contact information of different people in Windows Live Messenger, who have also signed up for Messenger on Xbox Live.
  • You can choose the list of friends that you want to invite to Xbox Live and then click on Done.

Whenever you want to sign into the Messenger in Xbox, all you need to do is go to the dashboard. Select Chat and IM, then the Messenger tab and finally click on Sign In To Messenger. Visit the Windows Live help page to know more on this Microsoft Live Chat utility.